At National Comp 2025, Risk & Insurance Magazine Editor Abi Potter Clough sat down with Christopher Schaffer, CEO of Charles Taylor, to reflect on the year and look at what lies ahead for workers’ compensation and risk management.
Watch the Key Takeaways from National Comp 2025
The conversation highlighted rising healthcare and pharmacy costs, new CMS rules bringing clarity and optimism for Medicare compliance in 2026, and the growing role of AI in claims management.
AI is helping reduce administrative burden, improve regulatory compliance, and identify problematic claims earlier, allowing teams to focus on meaningful work. Schaffer also emphasized redefining success by protecting both clients’ balance sheets and injured workers.
