United Dairy Farmers (UDF) is an Ohio‐based convenience store operator and food manufacturer with 170+ retail locations, multistate logistics and warehouse operations, and in-house food production. Known for its ice cream, donuts, fresh hot food, and guest service, UDF faced significant challenges in managing unemployment claims.
Challenge: Managing a High Volume of Unemployment Claims
UDF struggled to manage high volumes of unemployment claims across its decentralized business model. Frequent hiring and turnover, combined with varying state and local regulations, strained UDF’s internal resources, jeopardized compliance, and drove up costs. The volume and complexity of termination cases made it difficult to sustain a consistent, compliant approach across the organization.
Solution: A Tailored, Legally Informed Strategy
In 2010, UDF partnered with Charles Taylor to centralize its unemployment claims management. We designed a legally informed, location-specific strategy that standardized claim handling across all operations. By streamlining workflows and aligning procedures with each state’s requirements, we brought consistency, control, and efficiency to their program.
Results:
- 88% cost reduction, saving UDF more than $794,000 over five years
- Unemployment costs stabilized at the state minimum and have remained there for 15 years
- A structured, sustainable claims program that enhances internal compliance and operational oversight
“They’re not just processing paperwork and attending hearings. They’re invested in strengthening our program, reducing costs, and delivering results with pride.”
– Donna Hadley, Program Manager, United Dairy Farmers
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Learn how Charles Taylor combines strategic unemployment claims management with operational insight and legal expertise to deliver measurable savings and long-term compliance for your organization.
