Charles Taylor’s Senior Claims Adjuster, Mary Wheatley, was recognized by the Louisville Metro Fire Department with its Outstanding Citizen Award. This is the first time in the department’s history that the honor has been presented to a third-party administrator. Her dedication to supporting injured firefighters through responsive claims management and compassionate service reflects the strong partnership between Charles Taylor and the Louisville Metro Government.
Service That Goes Beyond the Claim
Charles Taylor is proud to recognize Senior Claims Adjuster, Mary Wheatley, who was awarded the Outstanding Citizen Award by the Louisville Metro Fire Department. This honor highlights her exceptional dedication to supporting the firefighters who protect the community and marks the first time the Louisville Metro Fire Department has extended this recognition to a third-party administrator.
For years, Mary has served as the department’s primary workers’ compensation liaison through our partnership with the Louisville Metro Government. She works closely with department leadership and injured firefighters to ensure they receive timely medical care, clear communication, and the resources they need to recover and return to duty.
Her commitment was especially vital during the COVID-19 pandemic, when a surge in workplace illness required swift coordination and a steady hand. Mary’s ability to navigate complex situations, manage claims efficiently, and advocate for injured personnel allowed the department to maintain operational readiness while caring for its members.
The Outstanding Citizen Award is given to individuals who go above and beyond in supporting the mission of the Louisville Metro Fire Department. For Mary, it reflects not only her personal dedication but also the strength of the partnership between Charles Taylor and the Louisville Metro Government.
Charles Taylor is committed to excellence in claims management that goes beyond resolving cases. It is about building trust, delivering compassionate service, and supporting the people behind every claim. Mary’s work is a shining example of these values in action.
To learn more about Charles Taylor’s Third-Party Administration solutions, contact us.
