Insights

Workers’ compensation, Family and Medical Leave Act (FMLA) absences, and unemployment claims are often managed as separate programs. While these benefits typically do not operate simultaneously, they can intersect at key points in the claim lifecycle, creating compliance risks, cost inefficiencies, or operational challenges when not properly coordinated.

WeGo Public Transit’s Chief Safety and Security Officer, Nick Oldham, shares how a strategic partnership with Charles Taylor helped transform the organization’s workers’ compensation culture in an interview with Risk & Insurance at the 2025 National Comp Conference in Nashville.

In an interview with Risk & Insurance at National Comp 2025, Christopher Schaffer, CEO of Charles Taylor, discussed rising healthcare costs, evolving Medicare compliance for 2026, and how AI is reshaping claims management to better support injured workers and employers.

By partnering with Charles Taylor to implement a 24/7 Nurse Triage program, KACo introduced a faster, more supportive, and more consistent approach to injury management.

Charles Taylor guided the litigation, ultimately resolving the claim for $2.25 million, an 85% reduction from the original demand.

Louisville Metro Fire Department presents the Outstanding Citizen Award to Charles Taylor Senior Claims Adjuster, Mary Wheatley.