In an interview with Risk & Insurance at the 2025 National Comp Conference in Nashville, WeGo Public Transit’s Chief Safety and Security Officer, Nick Oldham, and Account Executive at Charles Taylor, Terry Banaszak, discuss how a strategic partnership helped drive meaningful change for WeGo’s workers’ compensation culture.
Award-Winning Workers’ Comp Starts With the Right TPA
Facing the challenges common to public transit systems, WeGo recognized that improving outcomes required more than procedural fixes. By breaking down silos between safety, claims, and legal teams and partnering with a TPA that offered immediate access, responsiveness, and hands-on support, WeGo was able to deliver a better experience for injured employees while improving program performance. Charles Taylor played a central role in this transformation, bringing clarity, collaboration, and proactive claims management to every stage of the process.
Inspired by a Chick-fil-A hospitality workshop, Oldham and his team focused on ensuring injured employees felt genuinely cared for throughout recovery. That people-first mindset, supported by Charles Taylor’s expertise, led to measurable success: 14% fewer lost time claims, 21% fewer lost work days, and 42% more claim closures. Most importantly, it restored trust and confidence among employees navigating the workers’ compensation system.
Watch the video to hear how the right TPA partnership helped WeGo Public Transit achieve award-winning results by combining operational excellence with empathy.
