Insights

As claim frequency declines and severity rises, the strongest workers’ compensation programs are shifting from transaction management to active control of claim trajectory. Workers’ compensation cost pressure is no longer primarily a volume problem. It’s a claim trajectory problem. NCCI’s latest State of the Line estimates show that lost-time claim frequency declined 2% in 2025, […]

WeGo Public Transit’s Chief Safety and Security Officer, Nick Oldham, shares how a strategic partnership with Charles Taylor helped transform the organization’s workers’ compensation culture in an interview with Risk & Insurance at the 2025 National Comp Conference in Nashville.

In an interview with Risk & Insurance at National Comp 2025, Christopher Schaffer, CEO of Charles Taylor, discussed rising healthcare costs, evolving Medicare compliance for 2026, and how AI is reshaping claims management to better support injured workers and employers.

Charles Taylor guided the litigation, ultimately resolving the claim for $2.25 million, an 85% reduction from the original demand.

Louisville Metro Fire Department presents the Outstanding Citizen Award to Charles Taylor Senior Claims Adjuster, Mary Wheatley.